FAQ

Below are answers to the most common questions from our customers. If you need additional help, please contact us anytime.

🛒 Ordering

Q: How do I place an order?
A: Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the instructions to complete payment securely.

Q: Can I cancel my order after placing it?
A: Orders can only be canceled before they are processed. Once processing begins, cancellation may not be possible.

💳 Payment

Q: What payment methods do you accept?
A: We accept secure online payment methods supported by our checkout system. Payment details are encrypted and handled by trusted third-party providers.

Q: Is my payment information safe?
A: Yes. We do not store your payment information. All transactions are processed securely.

🚚 Shipping

Q: Do you offer free shipping?
A: Yes. We offer free shipping on all orders within the United States.

Q: Do you ship internationally?
A: No. At this time, we only ship within the United States.

Q: How long does shipping take?
A:

Processing time: 3–4 business days
Shipping time: 5–6 business days

Delivery times are estimates and may vary.

🔄 Returns & Refunds

Q: What is your return policy?
A: Returns are accepted within 7 days of receiving your order.

Q: Do you offer exchanges?
A: Yes. Exchanges are accepted within 10 days of delivery.

Q: How long does it take to receive a refund?
A: Approved refunds are processed within 5–10 business days, depending on your payment provider.

📦 Order Issues

Q: What if my order arrives damaged or incorrect?
A: Please contact us immediately with photos of the issue. We’ll work quickly to resolve the problem.

Q: What if my order is delayed?
A: Shipping times are estimates. If your order is significantly delayed, please contact us for assistance.