Shipping Policy

 

At Leon Wiley Store, we are committed to providing a reliable, transparent, and customer-focused shipping experience. This Shipping Policy outlines our shipping coverage, costs, order processing timelines, delivery expectations, and important responsibilities related to shipping and fulfillment. By placing an order on our website, you agree to the terms described below.

1. SHIPPING DESTINATIONS

  • Leon Wiley Store ships exclusively within the United States.

  • We do not offer international shipping at this time.

  • Orders with shipping addresses outside the United States will not be accepted or processed.

2. SHIPPING COSTS

  • We proudly offer FREE SHIPPING on all orders within the United States.

  • There are no shipping fees, handling charges, or hidden costs.

  • Free shipping applies to all products, regardless of order size, weight, or delivery location within the U.S.

3. ORDER PROCESSING TIME

  • All orders are processed within 3–4 business days.

  • Business days are Monday through Friday, excluding federal holidays.

  • Processing includes:

    • Order verification

    • Payment confirmation

    • Product inspection and quality control

    • Secure packaging

    • Preparation for shipment

Once processing is complete, your order will be handed over to the shipping carrier.

4. SHIPPING & DELIVERY TIME

  • After processing, orders are shipped and typically delivered within 5–6 business days.

  • Delivery time estimates begin after the order has shipped, not from the purchase date.

  • Delivery times are estimates only and may vary due to:

    • Shipping carrier delays

    • Weather conditions

    • Destination location

    • Peak seasons or holidays

Leon Wiley Store is not responsible for delays caused by carriers once the package has been dispatched.

5. SHIPPING CARRIERS

  • We work with trusted third-party shipping carriers to ensure safe and timely delivery.

  • Carrier selection is based on:

    • Package size and weight

    • Destination

    • Operational efficiency

Carrier choice is determined solely by Leon Wiley Store.

6. ORDER TRACKING

  • Once your order ships, a tracking number will be sent to your email address.

  • Tracking details may take 24–48 hours to update after shipment.

  • Customers are responsible for monitoring shipment progress using the provided tracking information.

7. ACCURATE SHIPPING INFORMATION

  • Customers are responsible for providing accurate and complete shipping details at checkout.

  • Leon Wiley Store is not responsible for:

    • Delays caused by incorrect or incomplete addresses

    • Orders delivered to incorrect addresses provided by the customer

  • Orders returned due to address errors may require additional processing before reshipment.

8. UNDELIVERABLE OR RETURNED PACKAGES

  • Packages returned due to incorrect address, failed delivery attempts, or refusal by the recipient may be subject to additional handling time.

  • Refund or reshipment eligibility will be reviewed on a case-by-case basis.

9. LOST, STOLEN, OR MISSING PACKAGES

  • Leon Wiley Store is not responsible for packages marked as “Delivered” by the shipping carrier.

  • If a package is lost in transit, customers must first contact the carrier to initiate an investigation.

  • We will provide reasonable assistance but are not liable for carrier-related losses or delays.

10. DAMAGED SHIPMENTS

  • If your order arrives damaged, please contact us within 48 hours of delivery.

  • Please include:

    • Order number

    • Clear photos of the damaged item

    • Photos of the original packaging

Claims submitted after 48 hours may not be eligible for resolution.

11. ORDER MODIFICATIONS & CANCELLATIONS

  • Orders may be modified or canceled only before processing begins.

  • Once an order has been processed or shipped, cancellations or changes are not possible.

  • Please contact us as soon as possible if you need assistance.

12. FORCE MAJEURE

Leon Wiley Store shall not be held responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Carrier disruptions

  • Government actions

  • Labor strikes

13. POLICY CHANGES

Leon Wiley Store reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon posting on our website.

14. CONTACT INFORMATION

If you have any questions regarding this Shipping Policy or your order, please contact us:

Leon Wiley Store
📞 Phone: (954) 553-2218
📧 Email: contact@movelra.store
📍 Address: 1073 Woodbridge Hollow North, Jacksonville, FL 32218, United States