Return & Refund Policy

At Leon Wiley Store, customer satisfaction is our priority. This Return & Refund Policy explains the conditions, timeframes, and procedures for returns, exchanges, and refunds. By placing an order on our website, you agree to the terms outlined below.

1. RETURN ELIGIBILITY

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return:

    • The item must be unused, uninstalled, and in its original condition.

    • The item must be returned in its original packaging, including all accessories, manuals, and protective materials.

    • Proof of purchase (order number or receipt) is required.

  • Return requests submitted after 7 days will not be accepted.

2. EXCHANGE POLICY

  • Exchanges are accepted within 10 days from the delivery date.

  • Exchange requests are subject to product availability.

  • If the replacement item is unavailable, we reserve the right to issue a refund instead.

  • All exchange items must meet the same condition requirements as returns.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

  • Items that show signs of use, wear, damage, or alteration

  • Items returned without original packaging or missing components

  • Items returned outside the approved return or exchange period

  • Clearance, final sale, or promotional items (if applicable)

4. HOW TO INITIATE A RETURN OR EXCHANGE

To request a return or exchange, please follow these steps:

  1. Contact us at contact@movelra.store within the applicable return or exchange period.

  2. Provide your order number, reason for return or exchange, and photos if the item is damaged or defective.

  3. Wait for return authorization and detailed instructions from our support team.

Returns sent without prior approval may be refused.

5. RETURN SHIPPING RESPONSIBILITY

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The incorrect item was shipped by Leon Wiley Store

  • Original shipping fees (if applicable) are non-refundable.

We recommend using a trackable shipping service to ensure safe return delivery.

6. DAMAGED OR DEFECTIVE ITEMS

  • If your order arrives damaged or defective, please contact us within 48 hours of delivery.

  • Include:

    • Order number

    • Clear photos of the damaged item

    • Photos of the original packaging

Approved claims may result in a replacement or full refund at no additional cost.

7. REFUND PROCESSING

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method used at checkout.

  • Refunds are processed within 5–10 business days after approval.

  • Please note that banks or payment providers may require additional time to reflect the refund in your account.

8. PARTIAL REFUNDS

Partial refunds may be issued if:

  • The item is returned damaged due to customer handling

  • Parts or accessories are missing

  • The item does not fully meet return eligibility conditions

9. LOST OR MISSING RETURN PACKAGES

  • Leon Wiley Store is not responsible for return packages lost in transit.

  • Customers are responsible for ensuring the returned item reaches us successfully.

  • Returns without tracking confirmation may not be eligible for a refund.

10. ORDER CANCELLATIONS

  • Orders may be canceled only before processing begins.

  • Once an order has been processed or shipped, cancellation is no longer possible and the return process must be followed.

11. REFUSED DELIVERIES

  • Orders refused at delivery may not be eligible for a refund.

  • Refund eligibility for refused deliveries is subject to review.

12. POLICY CHANGES

Leon Wiley Store reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting on our website.

13. CONTACT INFORMATION

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Leon Wiley Store
📞 Phone: (954) 553-2218
📧 Email: contact@movelra.store
📍 Address: 1073 Woodbridge Hollow North, Jacksonville, FL 32218, United States